Frequently Asked Questions

Orders

How do I place an order?

Browse our collections, add your favourite items to your cart, and complete your purchase through our secure checkout.

Can I modify or cancel my order?

If your order has not yet been processed, please contact us as soon as possible. We'll do our best to accommodate your request.

Shipping

How long will delivery take?

Estimated delivery times are:

• West Malaysia: 2–5 business days
• East Malaysia: 3–7 business days

Delivery times may vary during festive periods or promotional campaigns.

How can I track my order?

Once your order has been shipped, you'll receive a tracking number via email, SMS, or WhatsApp (where applicable).

Returns & Exchanges

Can I return my purchase?

Yes. Eligible items may be returned within 7 days of receiving your order. Please refer to our Return & Refund Policy for full details.

Are clearance items returnable?

No. Clearance, sale, promotional, and discounted items are final sale and cannot be returned or exchanged unless they are defective or an incorrect item was sent.

Products

Will the colours look exactly the same as shown online?

We strive to display our products as accurately as possible. However, slight colour variations may occur due to differences in screen settings and lighting.

How do I know if an item is eligible for return?

Any product-specific return conditions will be stated on the individual product page.

Payments

What payment methods do you accept?

We accept the payment methods available at checkout.

Is it safe to shop on your website?

Yes. All payments are processed securely through our trusted payment providers.

Contact

How can I contact Suraya Textiles?

You can reach us via WhatsApp or email through our Contact Us page. We're happy to assist with product enquiries, orders, or general questions.